1. Paddle purchases and mandatory rights
Paddle acts as merchant of record for purchases made through its checkout. Its applicable Buyer Terms and Refund Policy govern those transactions alongside mandatory consumer protections. This policy explains BuildMode’s support process; it does not reduce Paddle’s obligations or a statutory right.
There is no separate BuildMode money-back guarantee in this Refund Policy. Where no mandatory right applies, eligibility and any discretionary refund depend on Paddle’s policy and assessment. We do not impose a blanket denial of rights because a product includes AI or credits have been used.
2. Requesting a refund
Use the support or management link in your Paddle transaction receipt, or visit paddle.net and choose the refund/support option. Give Paddle the transaction information it needs through its secure support flow. Do not send full card details, passwords or session tokens to BuildMode.
Contact support@buildmodestudio.com if a charge appears duplicated, access or credits did not arrive, or you need product support. Provide a receipt or transaction reference, a description and the relevant date. A support request does not authorize us to create another paid transaction.
Make a request within any applicable statutory or discretionary period described by Paddle’s current policy. Territorial withdrawal rules and exceptions vary. This policy does not invent a universal 14-day refund period or waive digital-content rights. Paddle provides the authoritative eligibility and payment-processing information.
3. Canceling a subscription
Use the subscription-management link in the Paddle confirmation email or Paddle buyer support to cancel. Cancellation normally takes effect at the end of the current billing period and prevents later renewals; review the confirmation of any immediate option available in the app.
Canceling a subscription and requesting a refund are different actions. Cancellation alone does not automatically refund the current payment. You may still request a refund or exercise a mandatory right even if you have canceled.
4. Failed access, disputed charges and reconciliation
If payment appears complete but paid access or credits are missing, contact support rather than making repeated purchases. BuildMode verifies transactions before granting entitlements and can review discrepancies with Paddle. A checkout attempt or success screen alone is not proof that payment was collected.
For a confirmed refund, reversal or chargeback, BuildMode reconciles the corresponding paid access and credits against verified provider records. Related access or unused credits may be revoked or the account may need review. Requesting help does not itself cause a credit adjustment, and this process does not override an applicable right or Paddle’s determination.
Any cash refund is processed through Paddle’s payment flow. BuildMode does not promise an automatic cash conversion of unused AI credits, a separate refund deadline or a specific bank settlement time beyond applicable Paddle terms and mandatory law.
5. Contact and related documents
For payment/refund support use paddle.net; for product and account support use support@buildmodestudio.com. Read the linked Terms and Privacy Policy for service and information-handling details.
Contact: support@buildmodestudio.com